Frequently asked.

Pathwerks implements both custom and off-the-shelf business software solutions that streamline operations, boost productivity, and drive revenue. We've helped small and medium-sized businesses save thousands every year through reduced cost and increased efficiency. To start, simply schedule a free solution session. No preparation and no tech expertise required. We'll guide you every step!

We don't solve technical problems. We solve business problems with technology. Our diverse experience and emphasis on listening ensure solutions fit your needs. Clients love our results-driven process. Learn how it all began.

You need a partner that's right for you. That's why we start with a free consultation to understand your goals and challenges. From there, our first engagement is typically a block of ten hours at a discounted rate. If either of us is dissatisfied, there is no further commitment. If we're not the best fit, we'll recommend someone who is. Let's get started.

Yes — across Kansas, Missouri, and Oklahoma. We're on-site regularly in Wichita, Kansas City, Oklahoma City, Tulsa, and Springfield. See where we work — and everywhere else, we work remotely.

Our pricing is tailored and affordable. We start each engagement with a block of ten hours at a discounted rate. That gives us both time to decide if we're a good fit. From there, price depends on service. App development or projects that require significant coding can expect to pay US market rate for on-shore development. Our basic Zoho support package is $499/month. Implementation typically falls somewhere between the two depending on delivery schedule and features requested. Small businesses typically see strong ROI through efficiency gains and cost savings. Terms and pricing are agreed upon ahead of time, and there are no hidden fees.

Yes. Cancellations are hassle-free. For customers on rolling blocks, there is no ongoing commitment, and you can cancel at any time. Customers on a service contract will have a clear termination clause. Email rick@pathwerks.io with questions.

Yes. We use AI assistants for drafting, research, summarization, and code generation. We also connect AI directly to client systems to read and work with records during active sessions — which means ordinary business data (names, emails, account information) passes through these tools. We do not put passwords, payment card numbers, SSNs, or Protected Health Information into AI tools. For the full picture, see our AI policy.

Reach us via our Support Portal, at support@pathwerks.io, or by calling (316) 500-3553 (M-F 9 AM–5 PM CST). For urgent issues, 911 service is available for an additional fee.

Our first concern is silent failure, where data is not being handled correctly or alerts and reminders are not being sent. We follow error-handling best practices to make sure our custom processes raise the alarm when they fail. If issues arise, we can typically troubleshoot within a business day and keep you updated. Log a ticket via our Support Portal or just reach out!

Absolutely! Our automation solutions integrate with tools like Zapier, QuickBooks, Microsoft Teams, and more. During onboarding, we'll map your tools for seamless connectivity.

Most implementations are live within 2–4 weeks, depending on complexity. Single-app configuration can typically be done in a day. We'll provide a rough timeline after your consultation. Our schedule is rarely the limiting factor.

Our clients typically see measurable outcomes. First-order results are usually cost saving, increased productivity, or both, which our clients leverage to increase revenue. We focus on your KPIs—revenue, efficiency, or customer satisfaction—to deliver impactful results. Explore our success stories.